Refund policy

Every Tail Tapestry item is made to order with your pet's photo and name, so we can't accept returns or exchanges for change of mind or ordering mistakes.

Damaged or misprinted items: if your order arrives damaged, misprinted, or different from your approved design, email us a photo within 14 days of delivery and we'll send a free replacement or a full refund, whichever you prefer. You don't need to send the item back.

Lost packages: if tracking shows no movement for 10 business days, contact us and we'll reship your order at no cost.

Cancellations: orders can be cancelled for a full refund within 12 hours of purchase, before they go into production.

To start a request, reply to your order confirmation email or use our Contact page. We reply within 24 hours.